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Quality in the Real World: A Visual Overview of a Multi-Million Dollar Healthcare Quality Improvement Project

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No matter the size of a quality improvement project, success depends on being able to apply the same basic principles in a practical way in the real world. Here, we present as a case study the story of multi-million-dollar healthcare quality improvement project whose goal is to incorporate feedback loops (or reality checks) that keep infrastructure and process improvement project outcomes aligned with patient outcomes in the real world.
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The case study examined here is the story of a project under development. Though it is not complete, there are many lessons that can be drawn from the planning stages of the project.

The question that triggered this case study appeared simple: The Administrator of a large healthcare facility that had been growing rapidly over the past decade asked his Chief Information Officer: How can I see to what extent total cost of ownership [i.e., the total amount we are investing to build and operate this facility] is producing great patient care? (In other industries, this question might be posed as: How can I see if we are getting a good return on our investment?) The answer, after much hemming and hawing, turned out to be that there was no way.

This inability to measure whether the facility is meeting its fundamental mission is today’s unfortunate norm—and we believe it is entirely preventable. Our white paper “Quality in the Real World: A Visual Overview of a Multi-Million Dollar Healthcare Quality Improvement Project” describes in greater detail the pursuit of excellence program plan that we helped our client develop to overcome the challenges and meet the goals summarized in this video.